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Customer service is not a department. It is a philosophy to be embraced by every employee, from the CEO to the most recently hired. The average company loses up to half its customers every year due to poor customer service, equating to $75 billion annually in losses.

Having well-training and skilled employees who can handle a variety of situation while reflecting a positive image for the company are a true asset. Poor employee behavior or employees who lack customer service skills can damage a company's reputation.

We offer training courses for employees to learn how to provide excellent customer service, for both internal and external customers. Each course is designed as a three-hour module, but courses can be combined to provide a customized certificate in Customer Service Excellence to best fit the needs of your organization.

Course options and learning objectives are listed below:

Whether it is shortening a training to fit in one day, increasing the curriculum to cover several classes,
or changing the location of the training from here at Ã山ǿ¼é to your location,
we have the training you are looking for to grow your business.

Get Started Today

Request more information to get started on a needs assessment.
Together, we will develop the best plan for your employees and company.

Ìý Ìý Ìý Paula NurrenbernÌý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Office 812-461-5425
Ìý Ìý Ìý Director of Corporate PartnershipsÌý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Cell 812-455-3629
Ìý Ìý Ìý and Customized TrainingÌýÌý

Ìý Ìý Ìý 8600 University BoulevardÌý
Ìý Ìý Ìý Evansville, Indiana 47712ÌýÌý
Ìý
Ìý Ìý Ìý Pjnurrenbe@usi.eduÌý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý ÌýÃ山ǿ¼é.edu/Custom-Training

Ìý Ìý Ìý ÌýLesley GrovesÌý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Office 812-464-1854
Ìý Ìý Ìý ÌýAsst. Director of Corporate PartnershipsÌý Ìý Ìý ÌýÌý
Ìý Ìý Ìý Ìýand Customized TrainingÌýÌý

Ìý Ìý Ìý Ìý8600 University BoulevardÌý
Ìý Ìý Ìý ÌýEvansville, Indiana 47712ÌýÌý
Ìý
Ìý Ìý Ìý Ìýlagroves@usi.eduÌý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ã山ǿ¼é.edu/Custom-Training